IFS RECEIVES THE HIGHEST USE CASE SCORE FOR COMPLEX SERVICE AND SUPPORT IN GARTNER'S CRITICAL CAPABILITIES FOR FIELD SERVICE MANAGEMENT
IFS achieved the highest score from Gartner for Complex Service and Support use cases in Gartner’s Critical Capabilities for Field Service Management. Within the report, Gartner provides the following guidance: “We evaluate vendor products for three common use cases using nine product capabilities. Application leaders supporting field service initiatives as part of the customer experience should use this research and its companion Magic Quadrant as part of a broader vendor evaluation process."*
Read the full report to learn about:
- Gartner's key findings from the study
- Evaluation of multiple vendor Field Service Management products
- What Gartner says about IFS
*Gartner 2018 Critical Capabilities for Field Service Management, Jim Robinson, Jason Wong, Michael Maoz, March 2018.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from IFS.
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