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IFS-MPLSYSTEMS NAMED A VISIONARY IN GARTNER MAGIC QUADRANT FOR CONTACT CENTER AS A SERVICE, WESTERN EUROPE

Recognizing that the Western European CCaaS market is maturing, Gartner have produced a Magic Quadrant to deliberate the increased offerings to customer service organizations in terms of substitutes for traditional on-premises contact center infrastructure.

In this exciting time of prospects, Gartner assess 10 vendors to help companies make the right choice for their business model. Aiding companies navigating their way round the market, Gartner analysts Steve Blood, Drew Kraus, Simon Harrison and Daniel O’Connell analyze the CCaaS market solutions offered by 10 vendors, alongside their ability to deliver. The report provides an indication on the market leaders, challengers, visionaries and niche players, while offering an insightful overview on the market.

For the third time now, Gartner have recognized IFS-mplsystems as a Visionary and we are pleased to have enhanced our position on the Quadrant, now positioned the furthest along for completeness of vision.

Read the full report to learn about:

  • Current market trends and innovations in field service management
  • Comparisons of vendor strengths and cautions
  • What Gartner says about IFS-mplsystems

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from IFS.

Gartner 2017 Magic Quadrant for Contact Centre as a Service Western Europe, Steve Blood, Drew Kraus, Simon Harrison and Daniel O’Connell, October 2017. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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